PRIVACY POLICY
vd111 Privacy Policy
Protecting your personal information is our highest priority. This policy describes in detail how vd111 collects, processes, and stores your data.
Introduction and Scope
vd111 ("we", "us", or "the platform") is a trusted online betting and casino service provider in Bangladesh. When you register, manage your account, and engage in gaming activities on our website vd111.cam, we collect certain personal information. This privacy policy explains what types of information are collected, how it is used, and what measures we take to protect your information.
By using our platform, you are considered to have accepted the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our platform and contact our support team.
Please Note: This privacy policy applies only to vd111's own services. We are not responsible for the privacy practices of third-party websites or services.
What Information We Collect
When you create an account and use our services at vd111, we may collect the following types of information:
Personal Identification Information
- Full name (in Bengali or English)
- Date of birth (for age verification)
- National ID or passport number
- Email address
- Residential address
Contact and Transaction Information
- Mobile number (for bKash / Nagad / Rocket / Upay verification)
- Transaction history and amounts
- Deposit and withdrawal records
- Payment method details (account number stored partially)
Technical and Usage Information
- IP address and location
- Browser and device type
- Login time and session information
- Cookie and local storage data
- Activity logs on the platform
Gaming Activity Information
- Play history and results
- Bet amounts and types
- Bonus usage records
- VIP level information and rewards
- Responsible gaming limit settings
Purpose of Data Use
vd111 uses your personal information only for the following legitimate purposes:
3.1 Account Management and Service Delivery
Information is required to create, verify, and maintain your account. This includes identity verification (KYC), age confirmation (21 and above), payment processing, and customer support.
3.2 Security and Fraud Prevention
We analyze information to detect and prevent unauthorized access, money laundering, and fraudulent activity. Ensuring the security of your account and finances is one of our primary responsibilities.
3.3 Service Improvement
We use anonymous statistics to improve the user experience, resolve technical issues on the platform, and introduce new games and features.
3.4 Communication and Notifications
We may use your email address to inform you of important account-related notifications, transaction confirmations, bonuses, and promotional offers. You can opt out of promotional communications at any time.
3.5 Responsible Gaming
By analyzing playing patterns, we identify potentially problematic behavior and offer assistance when needed. This is done entirely for your well-being.
Cookies and Tracking Technologies
vd111 uses various types of cookies and similar technologies to enhance and personalize your browsing experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions and security | Deleted at end of session |
| Performance Cookies | Measuring platform speed and performance | 30 days |
| Functional Cookies | Saving your preferences and settings | 1 year |
| Analytics Cookies | Collecting anonymous usage statistics | 6 months |
You can disable non-essential cookies through your browser settings. However, this may limit some functionality of the platform.
Information Sharing and Disclosure
vd111 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
Payment processors (bKash, Nagad, Rocket, Upay), game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Microgaming, NetEnt, Ezugi, and others), and IT infrastructure providers may access parts of your information. These partners are contractually bound to comply with vd111's strict privacy standards.
5.2 Legal Obligations
In response to a court order, a request from a regulatory authority, or other legal obligations, we will be required to provide necessary information to the relevant authorities.
5.3 Addressing Security Threats
Information may be shared with relevant authorities to help prevent and investigate fraud, money laundering, or other illegal activities.
Important: Beyond the circumstances listed above, we never sell or transfer your personal information to third-party advertisers or commercial entities.
Data Protection Measures
vd111 has put in place industry-standard technical and administrative measures to keep your personal information secure:
All data transfers between your browser and our servers are protected by high-level encryption.
All stored information is kept in the database in encrypted form, making unauthorized access impossible.
Our systems are regularly reviewed and tested by external security experts.
Only authorized staff have access to the necessary information, and every access is logged.
Secure backups of your data are regularly stored at separate locations.
If a security breach occurs, swift action is taken according to a defined procedure and affected users are notified.
Data Retention Period
vd111 retains your personal information only for as long as necessary. Retention periods for different types of information are as follows:
- Account Information: For as long as the account is active and for at least 5 years after closure (as required by legal obligations).
- Financial Transaction Records: At least 7 years to meet regulatory requirements.
- Gaming Logs: 3 years for legal purposes and dispute resolution.
- Communication Records: 2 years after a support request is resolved.
- Cookie Data: Up to 1 year depending on cookie type (see Section 4 for details).
After the specified period, we securely delete or anonymize your information so it is no longer identifiable.
Your Rights and Options
You have the following rights regarding your personal information:
Right to Access Information
You have the right to know what information we hold about you and to receive a copy of it.
Right to Correction
You can request that incomplete or incorrect information be corrected. This can be done through account settings or via the support team.
Right to Deletion
You can request that your information be deleted beyond what is required by legal obligations. This includes requests to close your account.
Right to Object to Processing
You have the right to object to the processing of your information for marketing or profiling purposes.
Right to Data Portability
You can request that information you have provided be made available in a portable format.
Right to Withdraw Consent
You can withdraw your consent to any processing of information given on the basis of consent at any time.
To exercise any of the above rights, contact us via our 24/7 live chat support or by email at ([email protected]). We generally respond to your request within 30 business days.
Protection of Minors
vd111 strictly prohibits providing services to anyone under the age of 21. We verify age at registration and reserve the right to request additional identity verification in cases of suspicion.
If we become aware that we have collected information from a minor, we will immediately close that account and delete the relevant information.
Age Restriction: This platform is for users aged 21 and above only. "For ages 21+" — this is our firm policy.
Changes to the Privacy Policy
vd111 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:
- Displaying a clear notice on the platform
- Sending a notification to your registered email address
- Updating the "Last Updated" date at the top of this page
Continued use of the platform after the revised policy is published will be considered your acceptance of the new terms. We therefore recommend that you visit this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding the Privacy Policy, please contact us:
After logging in to the platform, use the live chat option. Instant support in Bengali is available.
[email protected] — For privacy-related requests, write "Privacy Request" in the subject line.
Our data protection team generally provides an initial response to privacy-related requests within 7 business days. Complex requests may take up to 30 business days (BST, UTC+6).